Bring-ch Sàrl, located in Switzerland, is committed to protecting the privacy of its users. This privacy policy explains how we collect, use, disclose, and protect the information you provide when using our website and services.
1. Data Collection : We collect personal information such as your name, email address, postal address, and phone number. This information may be collected through online forms, registrations, or orders. Additionally, we use Google Analytics to gather data on website traffic and usage, helping us understand how visitors interact with our platform.
2. Data Processing and Storage : Les informations collectées sont utilisées pour :
We may process the personal data you provide while using our website, applications, and services, including when you create an account or place an order. This includes, but is not limited to:
- Account Data: Your name, email address, password, phone number, country, language preferences, user ID, and other profile settings.
- Order and Delivery Data: Delivery details (delivery address, date and time, type of collection), order IDs, order history, product names, and quantities.
- Location Data: Address, postal code, city, longitude, and latitude when using our services.
- Device Information: Device ID, IP address, session information, configuration settings, operating system, platform interactions (e.g., items added to the cart), and other data collected through web tracking technologies (e.g., cookies, SDKs, pixels).
- Customer Support Data: Content of customer service requests, communications with our support team, and any attached images.
This information is collected to ensure the proper functioning of our services and to meet user needs. If you provide personal information about other individuals (e.g., a friend’s name and address for delivery), you confirm that you have obtained their consent for us to collect, use, and process their data.
3. Account Creation : When creating an account, we process information such as your name, email address, password, phone number, country, and language preference. A unique user ID is assigned to identify you in our system without requiring full account details. This ID is secure and cannot be used by third parties. Creating an account is a necessary step to establish a customer relationship and provide our services.
4. Use of Information :
The collected information is used to:
- Improve our services and enhance your experience.
- Communicate with you regarding our products and services.
- Analyze website usage to optimize functionality and content.
5. Information Sharing : Your personal information will not be sold, exchanged, or transferred to third parties without your consent, except when required to fulfill a service request or comply with legal obligations.
6. Google Analytics : We use Google Analytics to analyze traffic on our website. Google collects data to track and examine website usage, prepare reports on its activity, and share this information with other Google services. Google may use collected data to personalize advertisements within its advertising network.
7. Data Security and Retention : The collected personal information may be stored and processed on our servers or those of third-party service providers. We retain your data only for as long as necessary for the purposes outlined in this policy or to comply with legal requirements.
We implement reasonable security measures to protect your personal information from unauthorized access or misuse. However, while we strive to secure your data, no system is completely invulnerable. You are responsible for maintaining the confidentiality of your password and login credentials.
8. User Rights : You have the right to access, correct, or request the deletion of your personal information. To exercise these rights, please contact us at admin@bringeneve.ch.
9. Changes to the Privacy Policy : We reserve the right to modify this privacy policy. Changes will take effect immediately upon publication on our website.
10. Contact : For any questions regarding this privacy policy, please contact Bring-ch Sàrl at admin@bringeneve.ch.